Privacy Policy

WASH WAVE INC., doing business as Wash Wave Laundromat ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our laundromat located at 720 Wolcott Street, Waterbury, CT 06705, use our website, or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Phone number
• Email address
• Mailing address
• Payment information (processed securely through third-party payment processors)

Non-Personal Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our laundry services, including Wash & Fold service
• To process your transactions and send related information
• To communicate with you about your orders, services, promotions, and events
• To respond to your inquiries and provide customer support
• To improve our website, services, and customer experience
• To comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our business (e.g., payment processors, delivery partners)
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Text messaging originator opt-in data and consent will not be shared with any third parties, except when strictly necessary to provide the requested services. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of the website may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of any inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

9. Connecticut Privacy Rights

As a business operating in Connecticut, we comply with the Connecticut Data Privacy Act (CTDPA). Connecticut residents have additional rights, including the right to access, correct, delete, and obtain a copy of their personal data. To exercise these rights, please contact us at the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. We encourage you to review this Privacy Policy periodically.

11. SMS and Automated Phone Notifications Program

If you provide your mobile phone number and opt in at our store location, you agree to receive transactional SMS text messages and/or automated phone calls from Wash Wave Laundromat related to your laundry order, including order-received confirmation, ready-for-in-store-pickup notification, and uncollected-order reminders. Wash Wave Laundromat does not currently offer pickup or delivery service; customers drop off and return to collect their laundry in person at our store.

• Program name: Wash Wave Order Notifications.
• Delivery channels: SMS text messages and/or automated phone calls placed by an AI voice agent. Each automated call begins with an explicit disclosure that the call is automated and originates from Wash Wave Laundromat.
• Notification frequency: Approximately 1 to 3 messages or calls per order, depending on the status of your order.
• Message and data rates may apply. Your wireless carrier may charge you for sending or receiving text messages or phone calls.
• SMS opt-out: Reply STOP to any text message at any time to unsubscribe. After we receive your STOP message, we will send a single confirmation that you have been unsubscribed, and you will not receive further SMS messages from us.
• Phone-call opt-out: Tell us at the register, call us at (203) 527-4647, email info@washwavelaundry.com, or follow the automated prompt during a call to opt out. Your number is added to our permanent internal do-not-call list and will not be called again.
• Help: Reply HELP to any text message for assistance, or contact us at (203) 527-4647 or info@washwavelaundry.com.
• Call window: Automated phone calls are placed only between 8:00 AM and 9:00 PM local time, in compliance with TCPA calling-hour restrictions.
• No third-party sharing: Mobile phone numbers and opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. They are used solely to deliver the transactional service notifications you have agreed to receive.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages or calls.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Wash Wave Laundromat
• 📍 720 Wolcott Street, Waterbury, CT 06705
• 📞 (203) 527-4647
• ✉️ info@washwavelaundry.com