SMS Program

This page describes the Wash Wave Order Notifications program operated by WASH WAVE INC., doing business as Wash Wave Laundromat, a fully attended retail laundromat business serving Waterbury, Connecticut since 2023. The program sends purely transactional SMS text messages and/or automated phone calls to customers who have used our wash and fold service, so they know when their laundry is ready to be picked up at our store. Automated phone calls are placed by an AI voice agent and identify themselves as automated at the start of every call.

Business Information

The SMS program is operated by the following business:

• Legal entity name: WASH WAVE INC.
• Doing business as (DBA): Wash Wave Laundromat
• Business type: Brick-and-mortar retail laundromat (fully attended)
• Industry: Retail Laundry & Dry Cleaning Services — NAICS 812310 (Coin-Operated Laundries & Drycleaners)
• Physical address: 720 Wolcott Street, Waterbury, CT 06705, USA
• Phone: (203) 527-4647
• Email: info@washwavelaundry.com
• Website: https://www.washwavelaundry.com
• Business hours: Monday – Saturday, 6:30 AM – 11:00 PM. Closed Sunday.
• Services offered: Self-service coin-operated laundry, professional wash & fold, and commercial laundry. We do not currently offer pickup or delivery service.
• Year established: 2023
• Verification: Our business location is publicly verifiable on Google Maps at the address above. Additional business details are available on our About page.

1. How Customers Opt In

Customers can opt in to receive SMS text messages and/or automated phone calls only in person at our store. There is no online or website-based opt-in path; consent is collected only at the register.

When a customer drops off their laundry at the register:

1. Our clerk verbally asks if the customer would like to receive text message and/or automated phone call updates about their order, including when it is ready for in-store pickup.
2. The clerk shows the customer a clearly displayed sign at the register (image below) that contains all required disclosures in writing before the customer provides their phone number.
3. If the customer verbally agrees, the clerk enters the customer's name and mobile phone number into our point-of-sale system, along with a flag indicating verbal consent was obtained.
4. The customer then receives transactional SMS messages and/or automated phone calls tied to that specific order — and only that order.

2. In-Store Opt-In Sign

The sign below is publicly visible at the register inside our store at 720 Wolcott Street, Waterbury, CT. It is shown to every customer before they provide their phone number.

In-store opt-in sign at our register (also accessible at images/sign.jpg)

3. Required Disclosures

• Program name: Wash Wave Order Notifications.
• Program description: Transactional SMS text messages and/or automated phone calls about a customer's individual laundry order — order received, ready for in-store pickup, and reminders for uncollected orders. No marketing or promotional messages are sent.
• Delivery channels: (a) SMS text messages and (b) automated phone calls delivered by an AI voice agent. Customers may receive either or both. Each automated call begins with an explicit disclosure that the call is automated and originates from Wash Wave Laundromat.
• Notification frequency: Approximately 1 to 3 messages or calls per order, depending on order status.
• Pricing: Message and data rates may apply to text messages. Standard wireless carrier rates may apply to incoming phone calls. Your wireless carrier may charge you for sending or receiving messages or calls.
• Opt-out (SMS): Reply STOP to any text message to unsubscribe. After we receive your STOP message, we will send a single confirmation that you have been unsubscribed, and you will not receive further SMS messages from us.
• Opt-out (phone calls): Tell us at the register, call (203) 527-4647, email info@washwavelaundry.com, or follow the automated prompt during a call to opt out of future automated phone calls. Opt-out requests are honored promptly and stored on a permanent do-not-call list for our business.
• Help: Reply HELP to any text message for assistance, or contact us at (203) 527-4647 or info@washwavelaundry.com.
• Support contact: Wash Wave Laundromat, 720 Wolcott Street, Waterbury, CT 06705. Phone: (203) 527-4647. Email: info@washwavelaundry.com.
• Carrier liability: Wireless carriers are not liable for delayed or undelivered messages or calls.
• No third-party sharing: Mobile phone numbers and opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. They are used solely to deliver the transactional service notifications you have agreed to receive.

4. Sample Messages

These are examples of the only kinds of messages sent through this program:

Order received (in progress)

Ready for in-store pickup

Uncollected order reminder

5. Sample Automated Phone Call Script

Automated phone calls follow this script. Each call begins with an AI-disclosure statement and is limited to transactional order information:

About our automated calls: Calls are placed by an AI voice agent. The opening line always identifies the call as automated and originating from Wash Wave Laundromat, in compliance with FCC rules for automated voice communications. Calls are placed only during reasonable hours (no earlier than 8:00 AM and no later than 9:00 PM local time). Numbers on our internal do-not-call list are never called.

6. Privacy and Terms

For details on how we handle your phone number, consent data, and other personal information, please see our Privacy Policy (Section 11 covers the SMS and phone call program). Full notification terms are available in our Terms & Conditions (Section 15).

7. Contact

If you have any questions about the Wash Wave Order Notifications program, please contact us:

• Wash Wave Laundromat
• 📍 720 Wolcott Street, Waterbury, CT 06705
• 📞 (203) 527-4647
• ✉️ info@washwavelaundry.com